Hello everyone. Today, we are going to delve into an important topic: how to troubleshoot your HP Envy 7640 Not Printing. Printers can sometimes be tricky, but don’t worry. This guide will help you navigate through the steps of getting your printer back in action.

Quick Solutions

To get your HP Envy 7640 printer back to working order, follow these quick methods. Each method addresses common issues that might be preventing your printer from functioning correctly.

Method 1: Perform a Printhead Cleaning Cycle

HP-Envy-7640-head
Solved: HP Envy 7640 Not Printing 3

Printhead cleaning is essential if you notice poor print quality or no prints at all. Here’s how to do it:

  1. Go to the Printer Home Screen:
    • Use the printer’s touchscreen to navigate.
  2. Select Setup:
    • Scroll and select the Setup option.
  3. Select Printer Maintenance:
    • Scroll down and choose Printer Maintenance.
  4. Select Clean Cartridges:
    • The printer will begin the cleaning process.
  5. Check the Diagnostic Page:
    • Once cleaning is done, the printer will automatically print a diagnostic page.
  6. Evaluate Print Quality:
    • Examine the printed page for print quality.
    • If the print quality is not satisfactory, tap Proceed to perform another cleaning cycle.
  7. Finalize the Process:
    • If the print quality is acceptable, tap Done.

Method 2: Run HP Print and Scan Doctor

HP Print and Scan Doctor is a diagnostic tool provided by HP to troubleshoot and fix printing and scanning issues. Here’s how to use it:

  1. Download HP Print and Scan Doctor:
  2. Install the Tool:
    • Click on the downloaded file and select Yes to allow the app to make changes.
  3. Run the Tool:
    • Open HP Print and Scan Doctor and click Start. It will search for available products.
  4. Select Your Product:
    • Choose your HP Envy 7640 from the list and click Next.
  5. Fix Printing Issues:
    • Select Fix Printing and follow the on-screen prompts to troubleshoot the issue.

Method 3: Ensure the Printer is Not Offline

Sometimes, the printer may be set to offline mode, which can prevent it from printing. Follow these steps to ensure it is online:

  1. Open Control Panel:
    • Click on the Windows Start Button, search Control Panel, and open it.
  2. Navigate to Devices and Printers:
    • Click on Hardware and Sound, then select Devices and Printers.
  3. Locate Your Printer:
    • Find your HP Envy 7640, right-click on it, and select See What’s Printing.
  4. Check Printer Status:
    • Click on Printer in the menu and ensure that Use Printer Offline is not selected.
  5. Configure Printer Port:
    • Right-click on your printer again and select Properties.
    • Go to the Ports tab and ensure that Standard TCP/IP Port is selected.
  6. Adjust Port Settings:
    • Click on Configure Port, uncheck the SNMP Status Enabled box, and click OK.
  7. Close the Window:
    • After making these changes, close the window.

Method 4: Restart the Print Spooler Service

The print spooler is a service that manages print jobs. Restarting it can resolve issues related to print job management. Here’s how to do it:

  1. Open the Services Window:
    • Type Services in the Windows search bar and open it.
  2. Locate Print Spooler:
    • In the Services window, scroll down and find Print Spooler.
  3. Stop the Print Spooler:
    • Right-click on Print Spooler and select Stop. Wait for a few seconds.
  4. Start the Print Spooler:
    • Right-click on Print Spooler again and select Start.
  5. Complete the Process:
    • Once the print spooler restarts, close the window.

Additional Troubleshooting Steps

If the quick solutions above do not resolve the issue, consider these additional troubleshooting steps.

Checking Printer Connections

For Wired Connections:

  • Ensure your printer is properly connected to your computer via a USB cable.
  • Check the USB cable for any damage and try using a different cable.
  • Plug the USB cable into a different USB port on your computer.

For Wireless Connections:

  • Confirm your printer is connected to the correct WiFi network.
  • Check the signal strength of your WiFi network. Weak signals can cause connectivity issues.
  • Reestablish the WiFi connection by following your printer’s manual.

Updating Printer Drivers

Outdated or corrupt drivers can cause your printer to stop working properly. To update your drivers:

  1. Visit the HP Official Website:
    • Go to the HP Support Page.
    • Enter your printer model (HP Envy 7640) and search for drivers.
  2. Download and Install the Updated Drivers:
    • Follow the on-screen instructions to download the latest drivers.
    • Once downloaded, run the installer and follow the prompts to install the drivers.
  3. Restart Your Computer:
    • After the installation is complete, restart your computer to ensure the new drivers are applied correctly.

Inspecting Ink or Toner Cartridges

If your printer is still not working, the issue could be with the ink or toner cartridges.

Checking Ink Levels:

  1. HP Smart App:
    • Open the HP Smart app on your computer or mobile device.
    • Check the estimated ink levels on the main screen.
  2. Printer Control Panel:
    • Navigate to the Ink Levels menu on your printer’s control panel.

Replacing Low or Empty Cartridges:

  1. Turn on your printer and open the ink cartridge access door.
  2. Remove the old cartridges by pressing down on them gently.
  3. Unpack the new cartridges and remove the protective tape.
  4. Insert the new cartridges into the correct slots.
  5. Close the ink cartridge access door and allow the printer to initialize the new cartridges.

Ensuring Proper Cartridge Installation:

  1. Turn off your printer and unplug it from the power source.
  2. Open the ink cartridge access door.
  3. Remove and reinsert the cartridges to ensure they are properly seated.
  4. Close the ink cartridge access door, plug the printer back in, and turn it on.

Running Diagnostic Tools

HP provides several diagnostic tools to help identify and resolve issues.

  1. HP Print and Scan Doctor:
    • This tool can diagnose and fix many common printing issues.
  2. Built-In Printer Diagnostics:
    • Many HP printers, including the Envy 7640, have built-in diagnostics that can be accessed from the control panel.

Checking for Firmware Updates

Sometimes, a firmware update is necessary to fix bugs and improve printer performance.

  1. Visit the HP Support Page:
  2. Download the Latest Firmware:
    • If a firmware update is available, download it and follow the instructions to update your printer’s firmware.

Resetting Your Printer

Resetting your printer can sometimes resolve persistent issues. Here’s how to perform a reset:

  1. Turn off your printer and unplug it from the power source.
  2. Wait for about 60 seconds to ensure all residual power is discharged.
  3. Plug the printer back in and turn it on.

Checking for Software Conflicts

Ensure that no software on your computer is conflicting with the printer operations. Sometimes antivirus or firewall software can block printer functions.

  1. Temporarily disable any firewall or antivirus software and try printing again.
  2. Check the printer’s software for any specific settings that might be causing issues.

Common Error Messages and Their Solutions

Paper Jam

Solution:

  1. Turn off your printer.
  2. Open all access doors and remove any jammed paper carefully.
  3. Check the paper tray to ensure the paper is loaded correctly and not stuck.

Out of Paper

Solution:

  1. Ensure there is enough paper in the tray.
  2. Check the paper settings in the printer’s software to make sure they match the loaded paper size.

Offline Printer

Solution:

  1. Ensure your printer is turned on and connected to the same network as your computer.
  2. Restart your printer and check the connection settings.

Preventative Measures for Future Issues

To minimize the likelihood of encountering printer issues in the future, consider these preventative measures:

Regular Maintenance

  1. Clean the printer regularly to prevent dust and debris from causing issues.
  2. Run maintenance tasks such as printhead cleaning and alignment from the printer’s software.

Keeping Software Updated

  1. Regularly check for driver updates and install them promptly.
  2. Keep your operating system updated to ensure compatibility with the printer.

Using Genuine HP Cartridges

  1. Always use genuine HP cartridges to ensure optimal performance and avoid compatibility issues.
  2. Sign up for HP Instant Ink for hassle-free cartridge replacements delivered to your door.

Video: HP Envy 7640 Not Printing

HP Envy 7640 not Printing (Fixed) 

Conclusion

Troubleshooting your HP Envy 7640 printer doesn’t have to be a daunting task. By systematically checking these elements, you can diagnose and fix most common problems. We hope this comprehensive guide was useful. Now you can get back to your printing needs without any hitches. Happy printing!

If you still encounter issues despite following these steps, consider reaching out to HP Customer Support for further assistance.