Owning a printer can sometimes be a source of frustration, especially when your HP Deskjet 3755 Not Printing. The HP DeskJet 3755, a compact and versatile printer, is no exception. Fortunately, there are several troubleshooting steps you can take to resolve common issues.

How to Troubleshoot Your HP DeskJet 3755 Not Printing

In this comprehensive guide, we will cover various methods to fix your HP DeskJet 3755 if it stops printing. Whether it’s an issue with the power, ink cartridges, paper jams, or connectivity, we’ve got you covered.

Step 1: Power Cycle the Printer

The simplest and often most effective solution to many printer issues is to power cycle the device. Here’s how you can do it:

  1. Unplug the Printer: Disconnect the printer from the wall socket.
  2. Wait: Leave it unplugged for about a minute. This allows any residual power to dissipate.
  3. Plug Back In: Reconnect the printer to the wall socket and turn it on.

This process can reset the printer’s internal memory and clear any minor errors. If your printer starts working after this, great! If not, move on to the next steps.

Step 2: Check Ink Levels

Ink levels can significantly impact your printer’s ability to function. The HP DeskJet 3755 has a simple way to check ink levels:

  1. Check the Printer Display: Look at the printer’s screen. You will see two vertical lines indicating ink levels—one for color ink and one for black ink.
  2. Interpret the Indicators:
    • If either of the lines is flashing or flickering, it means the corresponding ink cartridge is low.
    • If you see a small square at the bottom of the indicator, it also means that the ink level is low.

To resolve low ink levels, replace the ink cartridges with new ones.

Step 3: Reinstall Ink Cartridges

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Sometimes, the issue might be that the ink cartridges are not installed correctly. Follow these steps to ensure they are properly seated:

  1. Open the Front Panel: Lift the front panel of the printer to access the ink cartridges.
  2. Remove the Cartridges: Press down on the top of each cartridge to release it, then pull it out.
  3. Reinstall the Cartridges:
    • Insert each cartridge back into its slot.
    • Push it firmly until you hear a click, indicating that it is properly seated.
    • Repeat this for both the color and black ink cartridges.

Close the front panel and try printing again.

Step 4: Clear Paper Jams

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Paper jams are another common issue that can prevent your printer from functioning. Here’s how to clear any jams:

  1. Open the Paper Tray: Look for any visible paper jams in the tray.
  2. Check the Inside:
    • Open any accessible flaps or panels.
    • Look for and remove any stuck paper.
  3. Unplug the Printer: For safety, unplug the printer before reaching inside.
  4. Remove Jammed Paper: Gently pull out any jammed paper you find. Be careful not to tear the paper, as small pieces left inside can cause further jams.

After clearing the jam, plug the printer back in and attempt to print again.

Step 5: Verify Cable Connections

Improper cable connections can also cause printing issues. Ensure that all cables are connected correctly:

  1. Check the Power Cable:
    • Make sure the power cable is firmly plugged into the wall socket and the printer.
    • Sometimes, cables can be plugged in the wrong way or not fully inserted. Ensure it’s connected properly by pushing it in until you hear a click.
  2. Check USB or Network Cables:
    • If you’re using a USB connection, make sure the cable is securely connected to both the printer and your computer.
    • For network connections, ensure the Ethernet cable is properly connected to your router and printer.

Properly connected cables are essential for the printer to receive commands from your computer or network.

Step 6: Update Printer Drivers

Outdated or corrupted printer drivers can cause your HP DeskJet 3755 to malfunction. Here’s how to update them:

  1. Visit the HP Support Website: Go to the official HP support website.
  2. Search for Your Printer Model: Enter “HP DeskJet 3755” in the search bar and navigate to the drivers and software section.
  3. Download the Latest Drivers: Download and install the latest drivers for your printer model.

Updating your drivers can fix compatibility issues and improve the printer’s performance.

Step 7: Reset the Printer

If none of the above steps work, you might need to reset the printer to its factory settings:

  1. Turn Off the Printer: Press the power button to turn off the printer.
  2. Hold the Resume Button: While the printer is off, press and hold the resume button.
  3. Turn On the Printer: While holding the resume button, press the power button to turn the printer back on.
  4. Release the Buttons: Release both buttons once the printer starts.

Resetting the printer can clear any internal errors that might be preventing it from working.

Step 8: Check Printer Settings

Incorrect printer settings can also cause printing issues. Verify your settings as follows:

  1. Open Printer Settings: On your computer, go to the control panel or settings menu and open the printers section.
  2. Select Your Printer: Make sure the HP DeskJet 3755 is selected as the default printer.
  3. Check Print Queue: Ensure there are no stuck print jobs in the queue. If there are, cancel all print jobs and try printing again.

Proper printer settings are crucial for ensuring that your print jobs are processed correctly.

Step 9: Use the HP Print and Scan Doctor

HP provides a diagnostic tool called the HP Print and Scan Doctor. This tool can automatically detect and fix many common printer problems:

  1. Download the Tool: Go to the HP support website and download the HP Print and Scan Doctor.
  2. Run the Tool: Follow the on-screen instructions to install and run the tool.
  3. Follow the Prompts: The tool will guide you through a series of steps to diagnose and fix any issues.

The HP Print and Scan Doctor is a powerful utility that can save you a lot of time and effort.

Step 10: Contact HP Support

If all else fails, it may be time to contact HP support for professional assistance:

  1. Visit the HP Support Website: Go to the HP support website and navigate to the contact section.
  2. Choose Your Support Option: HP offers various support options including chat, phone, and email.
  3. Provide Details: Be ready to provide details about your printer model and the issue you are facing.

HP support can provide advanced troubleshooting steps and help you resolve more complex issues.

Video Solved: HP Deskjet 3755 Not Printing

Conclusion

Troubleshooting your HP DeskJet 3755 not printing can be straightforward if you follow the right steps. Start with the basics like power cycling and checking ink levels, then move on to more detailed steps such as clearing paper jams, verifying cable connections, and updating drivers. Utilizing tools like the HP Print and Scan Doctor can also be very helpful. If you still encounter problems, contacting HP support is always a good option. By systematically working through these steps, you can get your HP DeskJet 3755 back to printing smoothly.