HP Deskjet 2755e Printing Blank Pages is a common and frustrating issue many users encounter with their HP Deskjet 2755e. Fortunately, there are multiple solutions to this problem. This article will guide you through five effective methods to resolve the issue, ensuring your printer functions smoothly and efficiently.

Method 1: Check the Estimated Ink Level

The first step in troubleshooting your HP Deskjet 2755e Printing Blank Pages is to check the estimated ink levels. Low or empty ink cartridges are a frequent cause of printing problems.

Steps to Check Ink Levels:

  1. Access HP Printer Assistant:
    • Press the Windows Start button.
    • Enter your printer model name (HP Deskjet 2755e) in the search bar.
    • Click on the result to open HP Printer Assistant.
  2. View Ink Levels:
    • In the HP Printer Assistant, click on “Estimated Ink Levels.”
    • A graphic representation of the ink levels will be displayed.
    • Check whether the ink cartridges need replacement. If they are low or empty, proceed to replace them.

Method 2: Replace Low or Empty Cartridges

If your ink levels are low or the cartridges are empty, you will need to replace them to ensure your printer functions correctly.

Steps to Replace Ink Cartridges:

  1. Power On the Printer:
    • Ensure the printer is turned on by pressing the power button.
  2. Open Cartridge Access Door:
    • Wait for the ink cartridge carrier to move to the center of the printer.
  3. Remove Old Cartridge:
    • Gently push down on the ink cartridge you want to replace and pull it out.
  4. Prepare New Cartridge:
    • Remove the new ink cartridge from its package.
    • Carefully remove the plastic tape without touching the copper strips or ink nozzles.
  5. Insert New Cartridge:
    • With the nozzle facing the printer, insert the cartridge at a slightly upward angle.
    • Push it in until it snaps into place.
    • Repeat for the other cartridge if necessary.
  6. Close Cartridge Access Door:
    • Once all cartridges are replaced, close the access door.

Method 3: Clean Ink Cartridges

Solved: HP Deskjet 2755e Printing Blank Pages 3

Sometimes, the ink cartridges might be clogged with dried ink, leading to blank pages. Cleaning the cartridges can often resolve this issue.

Steps to Clean Ink Cartridges:

  1. Turn On the Printer:
    • Make sure your printer is powered on.
  2. Open Cartridge Access Door:
    • Wait for the ink cartridge carrier to move to the center.
  3. Remove Cartridges:
    • Gently push down on the ink cartridge and pull it out.
  4. Clean the Contacts:
    • Use a lint-free cloth or a disposable paper towel to clean the contacts located at the bottom of the ink cartridge.
    • If the ink is difficult to remove, moisten the cloth with water and gently clean the contacts.
    • Allow the cartridge to dry before reinserting it.
  5. Reinsert Cartridges:
    • Place the cleaned cartridges back into their original positions.
    • Close the cartridge access door.

Method 4: Identify and Replace the Problematic Cartridge

If cleaning the cartridges does not solve the problem, it may be necessary to identify and replace a faulty cartridge.

Steps to Identify and Replace the Problematic Cartridge:

  1. Load Paper:
    • Ensure there is paper in the input tray.
  2. Print a Test Page:
    • Press and hold the power button.
    • While holding the power button, press the cancel button.
    • Release both buttons to print a test page.
  3. Inspect the Test Page:
    • Examine the nozzle pattern on the test page to identify any missing segments or irregularities.
    • Identify which cartridge (black or color) is problematic.
  4. Replace the Faulty Cartridge:
    • Open the cartridge access door.
    • Wait for the ink cartridge carrier to move to the center.
    • Remove the problematic cartridge by gently pressing down and pulling it out.
    • Insert a new cartridge as described in Method 2.

Method 5: Align Ink Cartridges

Proper alignment of the ink cartridges ensures optimal print quality. Misaligned cartridges can cause blank pages or poor print quality.

Steps to Align Ink Cartridges:

  1. Prepare the Input Tray:
    • Lift the input tray to its locked position.
    • Slide the paper width guide to its outermost position.
    • Load a stack of paper into the input tray and adjust the paper width guide.
  2. Run the HP Smart App:
    • If you don’t have the HP Smart app, download and install it from the Microsoft Store.
    • Open the app and go to printer settings.
  3. Start the Alignment Process:
    • Select “Print Quality Tools” from the left panel.
    • Click on “Align Printheads.”
    • When prompted, click “Print Alignment Page.”
  4. Scan the Alignment Page:
    • Place the printed alignment page face down on the scanner bed.
    • Lower the scanner lid.
    • Press the “Start Copy Color” button to scan the alignment page.
  5. Complete the Process:
    • Wait until the printer is idle and the ready light is lit, indicating that the alignment process is complete.

Additional Tips

  • Firmware Updates: Ensure your printer’s firmware is up to date. Firmware updates can fix bugs and improve printer performance.
  • Use Genuine HP Cartridges: Non-genuine or refilled cartridges can cause issues. Always use genuine HP cartridges to ensure the best performance.
  • Regular Maintenance: Regularly clean your printer and perform maintenance tasks to keep it in good working condition.
  • Check Printer Settings: Incorrect settings can cause blank pages. Ensure that your print settings are correct for the type of document you are printing.

Conclusion

Dealing with an HP Deskjet 2755e Printing Blank Pages can be frustrating, but these methods provide comprehensive solutions to troubleshoot and fix the issue. Checking ink levels, replacing low or empty cartridges, cleaning the cartridges, identifying and replacing problematic cartridges, and aligning the ink cartridges, you can restore your printer’s functionality.

If these steps do not resolve the issue, consider reaching out to HP support for further assistance. Regular maintenance and using genuine HP products can help prevent future printing problems, ensuring your HP Deskjet 2755e continues to perform reliably.