The HP DeskJet 2755e is a reliable printer known for its affordability and ease of use. However, like any electronic device, it can sometimes encounter issues that prevent it from printing. This article provides detailed solutions to troubleshoot and resolve the issue of your HP DeskJet 2755e not printing. By following these methods, you can restore your printer to its optimal working condition.

Method 1: Basic Troubleshooting

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Solved: HP Deskjet 2755e Not Printing 3

Basic troubleshooting can resolve many common issues and should be the first step when your HP DeskJet 2755e is not printing.

Steps for Basic Troubleshooting:

  1. Check the Connection Status:
    • Ensure that the printer is properly connected to your computer. This can be done through a USB cable or a wireless network. Check both ends of the cable and ensure they are securely plugged in, or verify that your wireless connection is stable.
  2. Restart the HP Printer:
    • Turn off the printer and unplug all cables.
    • Wait for a few minutes to allow the printer system to cool down.
    • Plug the power cord back in and turn on the printer.
    • Check if the printer can print normally.

Method 2: Set Your Printer as Default

Sometimes, the issue may arise if your printer is not set as the default printer. Ensuring that the HP DeskJet 2755e is the default printer can resolve printing issues.

Steps to Set Your Printer as Default:

  1. Open the Run Command:
    • Press the Windows key + R to open the Run dialog box.
    • Type “control panel” and press Enter.
  2. Access Devices and Printers:
    • In the Control Panel, click on “Devices and Printers.”
  3. Set as Default Printer:
    • Locate your HP DeskJet 2755e in the Printers section.
    • Right-click on your printer model and select “Set as default printer.”
    • Ensure that the printer icon shows a tick mark, indicating it is the default printer.

Method 3: Cancel All Print Jobs

A queue of pending print jobs can cause the printer to stop functioning. Clearing the print queue can help resolve the issue.

Steps to Cancel All Print Jobs:

  1. Open Devices and Printers:
    • Go to the Control Panel and select “Devices and Printers.”
  2. Access Print Queue:
    • Right-click on your HP DeskJet 2755e and choose “See what’s printing.”
  3. Cancel Print Jobs:
    • Click on the “Printer” menu and select “Open as administrator.”
    • Open the “Printer” menu again and select “Cancel all documents.”
    • Confirm the action to clear all print jobs from the queue.

Method 4: Check the Printer Status

Various issues such as paper jams or low ink levels can prevent the printer from printing. Checking the printer status can help identify and resolve these issues.

Steps to Check Printer Status:

  1. Check Paper and Clear Jams:
    • Ensure that there is enough paper in the tray.
    • Check for any paper jams and clear them. Clean any dirt or debris that might be causing the jam.
  2. Check Ink Levels:
    • Look for the ink drop icon or cartridge icon on the control panel to check the ink levels.
    • Replace any low or empty cartridges with new ones.
    • Ensure that the cartridges are properly installed. Use only genuine HP cartridges to avoid compatibility issues.
  3. Replace Printer Parts if Needed:
    • If you recently replaced any parts, ensure they are installed correctly. If the printer stops working after replacing parts, try reinstalling the original parts.
    • If you are unsure about performing these steps yourself, consider seeking help from a skilled expert.

Method 5: Update Printer Driver via Device Manager

Outdated or corrupted printer drivers can cause printing issues. Updating the printer driver can help resolve these problems.

Steps to Update Printer Driver:

  1. Access Device Manager:
    • Open the Control Panel and navigate to “Device Manager.”
  2. Update the Driver:
    • Locate your HP DeskJet 2755e from the list of available devices.
    • Right-click on the printer and select “Update driver.”
    • Choose “Search automatically for updated driver software.”
    • Follow the on-screen instructions to install the latest driver.
  3. Restart Your PC:
    • After updating the driver, restart your computer to apply the changes.

Updating via Windows Update:

  1. Restart Your PC:
    • Ensure that any previously installed updates are complete by restarting your PC.
  2. Check for Updates:
    • Press the Windows key and type “Check for updates,” then press Enter.
    • If there are any updates available, they will install automatically. If not, click “Download” to start the installation.
    • You can also change the Windows update settings from this menu.

Additional Tips for Preventing Printing Issues

  • Regular Maintenance: Perform regular maintenance on your printer, such as cleaning the print head and checking for paper jams.
  • Use Genuine HP Cartridges: Non-genuine or refilled cartridges can cause issues. Always use genuine HP cartridges for the best performance.
  • Proper Installation: Ensure that the ink cartridges are installed correctly and that the printer is properly connected to your computer.
  • Keep Software Updated: Regularly check for and install updates for your printer driver and firmware.

Conclusion

Following these comprehensive troubleshooting methods, you can resolve the issue of your HP DeskJet 2755e not printing. Whether it’s basic troubleshooting, setting the printer as default, canceling all print jobs, checking the printer status, or updating the printer driver, these steps cover all potential causes and solutions.

Regular maintenance and using genuine HP products will help keep your printer in optimal condition, preventing future issues. If you continue to experience problems, consider reaching out to HP support for further assistance. By taking these proactive steps, you can ensure that your HP DeskJet 2755e continues to provide reliable and high-quality printing.